Innerbloom Privacy Policy
This privacy policy (Privacy Policy) describes how InnerBloom Coaching (ABN 13906858215) collects, uses, and shares information about you and the choices you have regarding this information.
You are:
- A customer acquiring any products or services from InnerBloom Coaching;
- A participant in any of InnerBloom Coaching services and offerings;
- A visitor to our website, whether or not you are a customer or participant.
By using the Website and/or providing us with any personal information, you agree that you are 15 years of age or older and acknowledge that this Privacy Policy details our collection, use, holding and disclosure of any of your personal information and you consent to our collection, use and disclosure of your sensitive information in accordance with and as set out in this Privacy Policy.
WHAT INFORMATION DO WE COLLECT AND HOW
From Participants and Customers, we collect personal information including:
- your full name, gender, date of birth and position/role at your organisation;
- the name and ABN of your business;
- your address, mobile phone number and email address; and
- banking/payment details (including your bank and credit card details).
From Visitors, we collect your personal information if:
- you provide it to us on the Website (i.e. entering information into a form or contacting us via the Website);
- you enter and/or participate in a competition or survey of ours; and/or
- if you contact us by phone, email, mail.
We also collect personal information through the use of cookies (explained in the Cookies section below).
WHAT DO WE USE THE INFORMATION FOR?
For participants and customers any of the personal information we collect about you may be used in one of the following ways:
- To personalise your experience – your information helps us to better respond to your individual needs;
- To improve our website – we continually strive to improve our website offerings based on the information or feedback we receive from you;
- To improve customer service – your information helps us to respond to your customer service request and support needs;
- To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or services requested;
- To send periodic emails – the email address you provide for order processing may be used to send you information and updates pertaining to your order, addition to receiving occasional company news, updates, relates products or services information or other marketing efforts.
For Visitors any of the personal information we collect about you may be used in one of the following ways:
- To send you marketing communications as described below in the Marketing Communications section;
- To respond to your queries;
- Tailor our products and services to your needs and the need of the business with a profile to you;
- To conduct surveys and promotions; and
- For other purposes as permitted or required by law.
HOW WE SHARE YOUR PERSONAL INFORMATION
A number of third-party service providers support us in providing services to you and we will share your personal information with them (and others as noted below) to assist us to perform one or more of the purposes set out in this Privacy Policy and, in particular: ▪
- Google Drive platform which hosts shared documents;
- Eventbrite/Cvent/Humanitix that provide event management services on our behalf;
- Zoom for live events and coaching events;
- Stripe and SecurePay, which facilitates payments handled by InnerBloom Coaching.
We also use certain third-party tools ourselves (and do not transfer your personal information to these third parties for their own use). While we review the privacy and security arrangements of our third-party service providers and control the data they store, in some cases it is technically possible for them to access data containing your personal information. We may also share your personal information for other reasons as authorised or required by law.
MARKETING COMMUNICATIONS
Our website offers functionality allowing you to opt in to receive marketing communications relevant to you.
We will only send you marketing communications that you choose to receive and by the means that you choose to receive them. If you change your mind, you will always have the option to unsubscribe.
UPDATING OR ACCESSING YOUR PERSONAL INFORMATION
If you have an account on the Website you can access and update your personal information that forms your account profile on the Website by logging into your account. Please ensure you keep your account profile up to date. Where you cannot do it yourself on the Website, you have the right to request access to and/or correction of your personal information at any time by contacting us at info@innerbloomcoaching.com. There is no charge for making such a request and we will respond to your request within 30 days of receiving it. If we cannot fulfil your request for any reason, we will write back to you and explain why.
SECURITY OF YOUR PERSONAL INFORMATION
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while InnerBloom Coaching will take all reasonable steps to protect your personal information including the use of encryption of in-transit data, we cannot guarantee or warrant the security of any personal information you transmit via the internet.
We have reasonable security controls in place to protect your personal information once it reaches us but we cannot guarantee or warrant the security of any personal information we store.
COOKIES
Information may be collected through the use of “cookies” on our website. Cookies are small text files that a website can use in order to recognise visitors who revisit a website so as to facilitate their ongoing access to and use of the website. They enable usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor.
You can prevent the use of cookies by setting up your web browser to block them.
CHANGES TO THIS PRIVACY POLICY
We may, from time to time, update this Privacy Policy so please ensure you review it periodically for changes. If any changes are significant or substantial, we will either let you know in writing or post a message to that effect on our website. Your continued use of the website, requesting or continued use of our services or products, participation in our programs or the provision by you of further personal information to us after this Privacy Policy has been revised will be deemed to be your acceptance of and consent to the revised Privacy Policy.
This Privacy Policy was last revised on 1 January 2023.
IF YOU HAVE A PRIVACY COMPLAINT
If you wish to make a complaint about an alleged breach of this Privacy Policy or the Privacy Act by us you can contact us using the contact information in the Our contact information section below. You will need to provide us with sufficient detail regarding your complaint and any supporting evidence. We will investigate the issue and determine the steps to be taken to resolve the complaint. We will notify you in writing if we require any additional information and of the outcome of the investigation. If you are not happy with the outcome of our investigation, you may complain to the Office of the Australian Information Commissioner (OAIC) whose contact details can be obtained from the OAIC website (www.oaic.gov.au).
OUR CONTACT INFORMATION
Any queries about this Privacy Policy, correction or access requests or privacy complaints should be addressed to:
Founder InnerBloom Coaching
Perth, West Australia 6163
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